Terms and Conditions
Millpost Records, The Millpost Coalition, and its businesses ("we", "us", "our") provide our website(s) (the "Site" or "Sites") and related services in accordance with the following Terms and Conditions and any other rule posted on our Sites (collectively the "Terms"). Please read these Terms carefully before placing any orders through Millpost Records. We recommend keeping a copy for future reference.
I. General
Access to and use of this Website and the products and services available through it (the “Services”) are subject to these Terms. By using the Services, you agree to these Terms, which may be updated from time to time. You should check this page regularly to take notice of any changes.
We may withdraw or amend the Services without notice. We are not liable if the Website is unavailable at any time. From time to time, access may be restricted to certain parts or all of the Website.
This Website may contain links to other websites not operated by us (“Linked Sites”). We have no control over Linked Sites and accept no responsibility for them or any loss or damage that may arise from your use of them.
II. Privacy & Data Protection
Our Privacy Policy explains how we process your personal data in compliance with the UK GDPR and the Data Protection Act 2018. By using the Site, you consent to such processing and warrant that all personal information provided is accurate and up to date.
III. Prohibited Use
You must not misuse this Website. This includes (without limitation):
- Committing or encouraging criminal offences.
- Transmitting or distributing malicious code, viruses, or other harmful softwares.
- Attempting to hack, corrupt, or disrupt the service.
- Sending unauthorised advertising and spam.
- Infringing intellectual property rights.
- Harassing or offending other users.
Breaches may constitute criminal offences under the Compute Misuse Act 1990 and will be reported to the authorities.
IV. Intellectual Property
All intellectual property rights in content and software on this Website are owned by or licensed to Millpost Records, or The Millpost Coalition, and are protected by copyright laws and treaties.
You may print or display content for personal, non-commercial use only. Any reproduction, distribution, modification, or commercial use is prohibited without our written permission.
V. Terms of Sale
Eligibility
To purchase from this site, you must:
- Be over 18 years of age.
- Provide accurate personal and payment details.
- Hold a valid debit/credit card from a bank acceptable to us.
We reserve the right to refuse any order at our discretion.
Orders
When you place an order, you will receive an acknowledgment email. This is not acceptance of your order. A contract is formed only once payment is authorised and goods are dispatched.
We may decline orders if:
- Goods are unavailable or withdrawn.
- Payment is not authorised.
- You fail to meet our eligibility criteria.
Pricing & Availability
We aim to ensure that all pricing and details are accurate. Errors may occur, in which case we will inform you and give you the option to reconfirm or cancel. If cancelled, a full refund will be issued.
All prices are inclusive of VAT where applicable. Delivery costs are displayed at checkout.
Payment
Payment may be made using Visa, Mastercard, American Express, or any other methods clearly mentioned on the Site. All cardholders are subject to authorisation and validation.
We use secure payment gateways compliant with PCI DSS. All data is encrypted using SSL technology.
Digital Goods
By purchasing digital media through the Site (items such as singles, digital albums etc.), you agree not to share these files, non-commercially or commercially, with anyone. Streamed versions are exempt from this rule, and the links can be shared perpetually.
VI. Delivery & Risk
Goods will be insured by us while in transit until delivered to your nominated address, at which point the responsibility transfers to you.
A signature may be required on delivery.
Estimated delivery times are provided as a guide, and may vary due to customs or carrier delays.
VII. Returns & Cancellations
Statutory Cancellation Rights
If you are a UK or EU consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 calendar days of receiving your goods. To exercise this right, you must notify us in writing by email (to contact@millpostrecords.com).
If you cancel, you must return the goods at your expense within 14 days. We will refund the full purchase price, including standard delivery charges, within 14 calendar days of receiving the returned goods, or upon receiving proof of postage.
Exemptions
Please note the cancellation right does not apply to any customised or personalised goods.
Returns Policy
Goods must be returned unused, in their original packaging, and with all labels and tags intact. Returns that are worn, used, damaged, or incomplete may be refused. We recommend using an insured, trackable shipping service.
Faulty Goods
Goods are deemed faulty if defective on arrival or if a manufacturing fault occurs within six months of purchase. Normal wear and tear is not considered a fault. Faulty items will be refunded, or replaced (subject to availability).
VIII. Colours
We make every effort to display correct product colours accurately, either through printing, dyeing, or embroidery, but variations may occur due to monitor settings.
IX. Discount Codes
Promotional codes are valid only under the conditions stated at the time of issue. Only one code may be used per order. Codes cannot be applied retrospectively.
X. Liability
We do not exclude liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any rights you have under consumer law.
Our liability for losses arising from a breach of contract is limited to the price you paid for the goods, except where otherwise provided by law.
We are not responsible for indirect or unforeseeable losses, such as loss of profits, business, or opportunity.
XI. Linking Policy
You may link to our homepage in a fair, legal manner that does not damage or infringe our reputation or suggest endorsement. Framing or linking to other parts of the Site without permission is prohibited.
XII. Complaints
We operate a complaints procedure to resolve disputes as quickly as possible. Please contact us at contact@millpostrecords.com.
XIII. Governing Law
These Terms shall be governed by and construed in accordance with the Laws of England, and the United Kingdom. Disputes shall be subject to the exclusive jurisdiction of the English courts.
XIV. Entire Agreement
These Terms constitute the entire agreement between you and Millpost Records, and The Millpost Coalition, regarding the use of this Website and supersede all prior agreements.
XV. Your Rights
Nothing in these Terms affects your statutory rights as a consumer. For further advice, please contact you local Citizens Advice Bureau or Trading Standards office.
XVI. Payment Options
Payment can be made by Visa, Visa Debit, Mastercard, Mastercard Debit, Visa Delta, Electron, and any other methods that are clearly mentioned on the Site. You confirm that the card that is being used is yours, or that you have been specifically authorised by the owner to use it. All cardholders are subject to verification, validation checks, and authorisation by the card issuer. If the issuer refuses to authorise your payment, Millpost Records, and The Millpost Coalition are not liable for delays or non-delivery.
We take care to make our site secure. All card payments are processed using an authorised gateway that encrypts your card details in a secure hosting environment. If you are a registered Millpost user, your details will be stored securely on our systems. These details are fully encrypted and are only used to process the payments you make.
We cannot be held accountable for any loss you may suffer if a third party procures unauthorised access to any data you have provided while accessing our site.
XVII. Insurance & Delivery
Millpost Records, and by extension, The Millpost Coalition, ensure that each item will arrive to the given address. We may require a signature for certain items, at which point the responsibility of the items is transferred to you.
Please note that we aim to dispatch all of our products within 1-3 working days in the UK, and oversees may see a delay. We do not ship to post offices, post boxes, courier depots, mail forwarding companies, hotels, or FPO/APO/DPO addresses.